Apple Inc (NASDAQ:AAPL)’s Apple TV creates problem for its users

Posted by Lynn Eisler September 23, 2013 0 Comment 4909 views


Apple Inc (NASDAQ:AAPL) TV’s much-awaited 6.0 software update was launched on Friday. Within a short time, there were some reports that the update actually “bricked” (blocked) their devices. Some users reported that their devices had to be restored while still others reported that they lost internet connectivity post the update. Slowing of download speeds and loss of all downloaded TV shows and movies were other complaints that came pouring in.

What is Apple TV?

Apple TV is a digital media-receiver that was developed and commercialized by Apple Inc (NASDAQ:AAPL) in 2006. Post that, the company launched several updates and the Friday update was the latest in line. This is a small form-factor network device that plays different digital content from the iTunes Store, Hulu, Netflix, YouTube, iCloud and Flikr amongst other channels. It runs on any Mac Operating System or Windows computer that has iTunes.

A slew of complaints

Since there were varying complaints after Friday, it seems that Apple Inc (NASDAQ:AAPL) has pulled back this update. Very recently, the company had launched the iTunes radio service which was in straight competition with the service that Pandora was providing. The Friday update was the first to introduce this radio service to the Apple Inc (NASDAQ:AAPL) set-top box. Currently, the support forums are choc-a-bloc with the complaints related to these issues.

Company pulls-back update

Some users have multiple Apple TV’s in their homes and the update functions well on some while it is bricking-up on others. There is no clarity about the cause of these issues and Apple TV2 as well a 3 have been affected. Typically, these are standalone devices and restoring them via a Mac or PC is the one way to get them working. This is not a very complicated or technical procedure but not many users think of actioning this. Some people who have tried this say that restoring the device has not resolved the issue. Apple Inc (NASDAQ:AAPL) hasn’t made any official announcements, but the update has been pulled for the moment.


About Lynn Eisler

Lynn Eisler is a national news reporter focusing on economic issues, data analysis and the financial health of state and local governments. Lynn has been honored with the H.L. Mencken Award for Investigative Reporting, the Champion of Justice Award for reporting on the drug war, and the John Hancock Award for business reporting. Lynn was also a Knight Medical School Fellow at the University of Michigan.

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