Nokia Lumia 820 delves into Delta Air Lines, Inc (NYSE:DAL) air space
In an effort to improve the on-board customer experience, Delta Air Lines, Inc (NYSE:DAL) flight attendants will be provided with Nokia Lumia 820 handsets. These will be used for on-board payments. More than 19,000 flight-attendants will be using these smartphones.
The Nokia Lumia is a hi-end, hi-performance and stylish device that is known to have very versatile features. The entire Nokia Lumia range runs on the Windows 8 OS. It is perfect for business users who want a true Microsoft Office and Outlook experience. The phone also offers business-class navigation and security. In addition to all of this, it is sleek and compact. All these things make it a perfect phone for on-flight duties.
This is a totally customized solution that has been developed for flight attendants with Delta. Microsoft, AT&T and Avanade are part of this combined effort. A great deal of consultation took place with Delta flight-attendants and a large number of in-flight trials had also been carried out. The results showed that the new Nokia Lumia-based solution is almost 10% faster than the systems that were previously being used.
Optimizing customer service
With the use of these latest phones, flight attendants will be able to handle the near real time credit-card processing for onboard purchases such as seating upgrades. They will also be able to email receipts to customers. Passengers will also have the functionality to use prepaid credit-cards for their onboard purchases. Since the handset comes with Outlook Email and Microsoft Office, flight-attendants will be able to remain productive and connected in the course of the flight.
DAL stock rose by 2.67% in Thursday’s trading session. The shares opened at a price of $19.62, rose to an intraday high of $20.00 and closed at $19.65. More than 12.98 million shares were traded on Thursday while the average volume of shares over 30 days was 12.63 million. The company has a market cap of $16.85 million.