Software glitch does number switch on Xerox Corporation (NYSE:XRX) scanners

Posted by Beth Hart August 14, 2013 0 Comment 882 views


Xerox Corporation (NYSE:XRX) is saying that a few of its scanners can change numbers on documents even at their highest resolution setting. In a statement on 11 August, the company has blamed a bug in the software and said that a fix has not been found yet.

Last week, the company had assured customers that only changing the scanner settings to a lower resolution would result in an alteration on documents. The latest admission definitely has the company shamefaced over this issue. XRX is now backtracking and saying that these issues may show up on factory settings as well as at the highest resolution settings.

The apology

In a statement on Sunday, the president of XRX’s Office &Solutions Business Group said that the company apologizes for any confusion that may have arisen from earlier communications. Dastin says that there would be no flaws in standard documents. The ones that might face these issues are the “stress” documents. Any document that has been scanned multiple times, has small fonts or is hard to read is categorized as a “stress” document. He also released a list of machines that had been affected.

The issue comes to light

This problem came to the fore when David Kreisel, a German computer scientist scanned a certain construction plan on one Xerox machine and noticed the change in numbers on a few of the room measurements. Kreisel has sent out an emailed statements saying that he felt honored that the scanner company had contacted him and acknowledged the problem. They had also asked him to test their patch.

In Tuesday’s trading session, Xerox Corporation (NYSE:XRX) shares gained 3.35%. The opening price of $10.40 rose to an intraday high of $10.52 and closed at $10.49. Around 24.77M shares were traded on Tuesday and the average volume of shares traded over a 30-day time frame was 9.10M.


About Beth Hart

Beth is from New York. She has two master’s degrees and served as a lecturer in B-School. Her master’s degree is an MBA in Global Management from the University of Phoenix (2010). She has worked for small businesses, public agencies, and large corporations. She does write articles as a freelancer.

View all post by Beth Hart

Write Your Comment