Will Amazon.com, Inc (NASDAQ:AMZN)’s 2 Kindle Fire HDX’s Be Successful?
On Wednesday, Amazon.com, Inc (NASDAQ:AMZN)’s finally launched The Kindle Fire HDX tablets. Amazon.com, Inc (NASDAQ:AMZN)’s Kindle Fire is available in 2 sizes and are a notch above their predecessor in terms of upgrades like a super-fast processor, a snazzy screen and speakers that are better than the ones on the previous Kindle.
What’s more interesting is Mayday. This live, online tech support tool is something that Amazon.com, Inc (NASDAQ:AMZN) is doing differently and is definitely a pioneering effort on the part of the company. It might just change the way the tech support game is played in the industry. On-demand, almost instantaneous tech support is provided via live video-chat with an actual agent, 24/7. The Quick settings menu on the device has a Mayday button. The minute you need any kind of tech support for the Kindle, just hit that button. A human agent will pop-up on the screen and provide you the assistance you need.
Remote tech support
The agents have sort of a remote-access to your device and can also see what is going on, on the Kindle screen. This might just be a tad uncomfortable for those who are particular about their privacy. However, what this also means is that the tech support agents can assist consumers in a more effective fashion. They can either walk you through the troubleshooting process or in a worst case scenario, might just fix the problem themselves.
Bringing the human factor into tech support is an excellent way of building credibility for the company. This is one section where most companies falter on and if everything goes the way Amazon.com, Inc (NASDAQ:AMZN) wants it to, its customers will be able to get an agent on line in under 15 seconds irrespective of the time and date.