Will Cisco Systems Inc (NASDAQ:CSCO)’s Solutions Work In Malaysia?

Posted by Chris Bell October 4, 2013 0 Comment 1283 views


Cisco Systems, Inc (NASDAQ:CSCO)’s Unified Contact Center Express-solutions have been implemented by the dominant Market Expansion Services provider in Malaysia, DKSH Malaysia. This will enhance the customer-service experience for the provider’s Business Unit Healthcare.

The solution will help in streamlining the processes and contact-center management systems for DKSH agents who engage with medical-advice, pharma and consumer-health customers. With the use of this Cisco Systems, Inc (NASDAQ:CSCO) solution,

DKSH will also be able upgrade their call-routing capabilities. In addition, the Cisco Unified Contact Center Express includes a specialized embedded-reporting solution. Contact center statistics are easily accessible and viewable via this solution.

The perfect solution

The Cisco Unified Contact Center Express solution is user-friendly and deployment is simple as well. It delivers a virtual, secure and very sophisticated customer-interaction management solution and upto 100 agents can be covered by it. It has a state-of-the-art built-in voice-response interactive capability as well as proactive customer-service for improved customer experience.

Another notable benefit is its outbound-call management capabilities. It boasts of multi-channel features such as email, voice, social media enquiries and web-chat. The objective of this technology implementation is to improve the productivity of agents as well as business results. Real-time monitoring of reporting and distribution is also possible. Call-drop reduction is another benefit.

Thursday’s trading session

In Thursday’s trading, Cisco Systems, Inc (NASDAQ:CSCO) dropped by 1.35%. The shares opened at a price of $23.24, climbed to an intraday high of $23.35 and dipped to a close of $23.00. Approximately 38.16 million shares were traded on Thursday while an average volume of 32.83 million shares were traded over a 30 day period. The 52-week low of the company’s shares is $16.68 and its 52-week high is $32.83. The company has a market capitalization of $123.87 billion.

The company

Cisco Systems, Inc (NASDAQ:CSCO) is engaged in designing, manufacturing and selling IP-based networking. It also deals in products that are related to the IT and communications industry.



About Chris Bell

Chris Bell is an investing reporter for GDP Insider. Chris covers financial markets and Wall Street, concentrating on developments affecting individual investors and their portfolios. Chris is also over consumer reporter and covers a wide variety of issues ranging from housing to immigration to urban poverty. Chris graduated from the University of Scranton with a degree in Communication and Philosophy. Chris's diligent investigations earned him the honor of being named "Best Reporter" once by the Headliners Foundation of Texas and once by the Houston Press Club.

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