Will Cisco Systems Inc (NASDAQ:CSCO)’s Solutions Work In Malaysia?
Cisco Systems, Inc (NASDAQ:CSCO)’s Unified Contact Center Express-solutions have been implemented by the dominant Market Expansion Services provider in Malaysia, DKSH Malaysia. This will enhance the customer-service experience for the provider’s Business Unit Healthcare.
The solution will help in streamlining the processes and contact-center management systems for DKSH agents who engage with medical-advice, pharma and consumer-health customers. With the use of this Cisco Systems, Inc (NASDAQ:CSCO) solution,
DKSH will also be able upgrade their call-routing capabilities. In addition, the Cisco Unified Contact Center Express includes a specialized embedded-reporting solution. Contact center statistics are easily accessible and viewable via this solution.
The perfect solution
The Cisco Unified Contact Center Express solution is user-friendly and deployment is simple as well. It delivers a virtual, secure and very sophisticated customer-interaction management solution and upto 100 agents can be covered by it. It has a state-of-the-art built-in voice-response interactive capability as well as proactive customer-service for improved customer experience.
Another notable benefit is its outbound-call management capabilities. It boasts of multi-channel features such as email, voice, social media enquiries and web-chat. The objective of this technology implementation is to improve the productivity of agents as well as business results. Real-time monitoring of reporting and distribution is also possible. Call-drop reduction is another benefit.
Thursday’s trading session
In Thursday’s trading, Cisco Systems, Inc (NASDAQ:CSCO) dropped by 1.35%. The shares opened at a price of $23.24, climbed to an intraday high of $23.35 and dipped to a close of $23.00. Approximately 38.16 million shares were traded on Thursday while an average volume of 32.83 million shares were traded over a 30 day period. The 52-week low of the company’s shares is $16.68 and its 52-week high is $32.83. The company has a market capitalization of $123.87 billion.
Cisco Systems, Inc (NASDAQ:CSCO) is engaged in designing, manufacturing and selling IP-based networking. It also deals in products that are related to the IT and communications industry.